Author name: Liv Gussing-Burgess

People First

During my time at hotel school, we were forever being reminded that the magic words for any new hotel were ‘location, location, location’. But, in light of recent events, I wonder if it has changed. Shouldn’t we be thinking about ‘people, people, people’? It’s no secret. As we start to rebuild the industry, we’re struggling …

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5 Wellness Trends in Luxury Hotel Operations

The following interview with Liv originally appeared on the Hertelier website: We chatted with Liv about what should be on our radar with all the changes taking shape in hotel operations in a post-pandemic world. Before we get into wellness and luxury trends, tell me about your first job as a butler in the …

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Hello Goodbye

My four-year-old stood confidently in front of her class and announced: “My mother’s job is to say hello and good-bye to all the people who come to visit her hotel.” She then placed one hand on her hip and extended the other, pretending to shake someone’s hand. “Welcome to Amandari” she said, beaming. In this …

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