Amsterdam, The Netherlands
Renovations & Operations
Luxury Hospitality Consulting has been engaged to ensure that the highest standards of luxury experience and operational excellence are baked into every phase and facet of the multi-million-pound renovation of this glorious, landmark hotel at the very heart of Amsterdam. To create something truly outstanding, LHC delicately threaded the hotel’s fascinating narrative through the service culture and luxurious touchpoints encountered at every stage of the guest experience. In this way, the outcome is a hotel with a unique and distinctive contemporary vibe that speaks proudly of Amsterdam and the extraordinary legacies at play within the story of this historic icon.
Yunnan & Tibet, China
Luxury Hospitality Consulting audited the guest experiences and services on offer at Songtsam’s eleven collections of thirteen properties located between Lijiang, Yunnan and Lhasa in Tibet. These magical properties are all breath-taking in their own way, and required an individual approach to fully reveal their unique essence. Following the review, Luxury Hospitality Consulting set operational systems and structures in place to coach and train the service team up to a level that ensured the guest journey and all associated touchpoints were perfectly aligned with the target market’s luxury expectations, and would powerfully elevate Songtsam’s future growth as the company moves forward.
Concept Development & Operator Search
Luxury Hospitality Consulting was brought onboard by the Caesarea Development Corporation; the executive branch of the Edmond de Rothschild Foundation, to craft a brand and positioning strategy that could support and nurture a new, ultra-luxe resort in the Roman port of Caesarea. Located beside Israel’s only 18-hole golf course, two kilometres from the sea and with the notion of innovation at its heart, the hotel embodies both the newest trends in luxury hospitality whilst amplifying and celebrating the importance of the region’s historic origins. As part of the brand strategy, the LHC brief included advising the owning company and directing the operator search to ensure a robust and successful future for the hotel.
Strategic Leadership Programme
Luxury Hospitality Consulting facilitated a strategic management retreat honing in on delivering luxury, operational excellence and sustainable practise at U.K.’s first 100% biodynamic certified hotel and farm estate.
Branding, Operational & Leadership Consultancy
Luxury Hospitality Consulting audited four resorts within the Cayuga Collection to identify key opportunities in which to enhance their existing luxury and sustainability model. The findings were instrumental in shaping the company’s new brand strategy (to be launched in 2023), which will build on an already successful and award-winning twenty year milestone and take Cayuga Collection’s future to new heights.
Strategy & Operational Consultancy
Luxury Hospitality Consulting led the senior team to deliver operational excellence at this newly launched 24-room farmhouse dating from the 17th century. This included driving business strategy, implementing operational systems, training the team and curating bespoke experience to fulfil the brand promise.
RH Guesthouse New York
New York City, USA
Operational Consultancy (Pre-Opening)
Luxury Hospitality Consulting was brought onboard by RH’s Gary Friedman to craft exceptional and brand-immersive experiences and services for the guests at this exciting, new hospitality concept in New York. This also meant setting impeccable operational systems and structures in place both for the back end and to build, coach and train the service associates.
Resort & Residential Wellness Project
Tahiti, French Polynesia
Luxury Hospitality Consulting was brought onboard to identify the project’s overall wellness offering, within the global wellness space, crafting a concept brief and brand document, at this unique site in Tahiti.
Luxury Hospitality Consulting conducted in-depth research to identify the key pillars of the Airelles brand. These were then crafted into a clear and powerful brand identity from which all future communication was to be articulated, to support and boost the development and growth strategy of the company.
Six Senses Shaharut
Negev Desert, Israel
Resort Development, Operator Search & Owner’s Representative
Luxury Hospitality Consulting was brought on board to craft a brand and positioning strategy for a 60-suite eco desert resort. This included advising the owning company over four years, on operational design, management and pre-opening, and engaging with all consultants. As part of the brand strategy, Luxury Hospitality Consulting also directed the operator search process and negotiated the management agreement with Six Senses.
Spa Concept, Development & Management
Luxury Hospitality Consulting led the multi-faceted Health Club & Spa project from inception to opening over six years. Lord Beaverbrook’s former historical estate also includes a luxury 40-room countryside hotel, cooking school and members-only 18- hole golf course designed by Tom Watson. Working in collaboration with world- renowned architectural artist Brian Clarke, Luxury Hospitality Consulting created and shaped the 2200 square metre space, managing all details of the project and pre-opening.
Sveti Stefan, Montenegro
Strategic Leadership Programme
Luxury Hospitality Consulting facilitated a senior leader workshop to articulate the value proposition and strategic plan needed to deliver operational excellence across this incredible, 80-acre coastal estate.
Global Growth & Fundraising Strategy
Luxury Hospitality Consulting joined the Founder of LuxeHouses in redefining the business model and value proposition needed to launch a global brand from London. This included creating a strategy to execute a peer-to-peer ultra-luxury accommodation brand and experience provider through a global portfolio in city destinations.
Luxury Hospitality Consulting conducted a feasibility study and concept brief for a boutique resort with private villas on a beachfront property located at one end of Tulum town, next to the Sian Ka’an Reserve.