Author name: Liv Gussing-Burgess

At most hospitality conferences, the themes are familiar: guest experience, innovation, sustainability, design, technology. All are important. But at the Luxury Hospitality Conference in Milan this year, I wanted to look deeper, somewhere quieter, beneath the visible layers of our craft, to what truly defines it: emotion. Around the world, hospitality is struggling with fatigue […]

In a few days, I’m going to be introducing Christian Fraser, an award-winning BBC journalist and presenter, at an AI conference sponsored by Cornell and Oxford business schools. And, of course, this opportunity has got me thinking about AI’s compatibility with luxury hospitality. Can the warmth and personal touch of high-end hospitality truly be replicated by artificial intelligence? Will guests still

I’m writing this on a hillside in Tibet where I’m working with a lovely collection of hotels, each delicately balanced somewhere between the clouds and the earth, each full of an extraordinary sense of magic. Tibet has given me a wonderful insight – the kind of insight you only get when you’re entirely removed from

Journalist Renae Leith-Manos goes to every corner of the globe in this new podcast series to interview some of the luxury travel industries biggest names. They give their industry insider’s perspective about the future of luxury travel, how travel habits will change, and where we are going to from here.  I recently had the pleasure

“We are grateful for what we have achieved in our first decade. Grateful, in part, because so much of life is an accident. You stumble on something, you react to the opportunity, and sometimes you don’t always know where it’s going to lead you….” – Adrian Zecha, Hong Kong, 1997. Excerpt from his forward to A

Mary Gostelow is a prominent travel journalist, luxury hotel expert, and author. With over four decades of experience in the industry, she has become a leading authority on the world’s most luxurious hotels and destinations. She is the founder and editor-in-chief of the Gostelow Report, a weekly online newsletter that covers the latest news and

As the new year kicks in, I’m allowing myself a moment of indulgent and happy stock-taking. LHC absolutely roared through 2022! Assignments took us both near and far – introducing us to fresh iterations of hospitality across UAE, Costa Rica, Switzerland, France, Italy, Israel, and the U.S. where the invitations to shape and collaborate on

The luxury travel market has performed well over the last few months and exciting new trends are emerging from the embers of the pandemic. There’s a noticeable boom in the hunger for private aviation, demand for total buyouts of villas and small boutique resorts, and the ground-swell of a movement to remote working in overseas destinations. Now, more than

“I see that it is by no means useless to travel, if a man wants to see something new” – Jules Verne – I’ve been watching the wonderful re-make of ‘Around the World in 80 Days’, and find myself missing the days of leaping on planes to such far-flung destinations! The series, although ‘slightly’ more

And here we are… days from 2022! As the year draws to a close, my mind likes to enjoy a quick meander back across the months, trying to get a sense of things. How did 2021 compare to 2020? Have we found any fresh stability for the industry yet? And, if I’m honest, I’m not